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I knew, going into 2008, it was going to be a liminal year for me. And, boy howdy, has it proven true! This year, I: had a book I co-wrote published got married (twice!) hired a CEO to steer the company I started oversaw the largest event Adaptive Pa

As I emerge from my new fatherhood cave, I’m heading to Cambridge, MA next week for Jared Spool’s UI 13 Conference. I’ll be around for a few days, and would love to catch up with local folks who want to talk experience design. IR

I’m reading Do You Matter? How Great Design Will Make People Love Your Company. In theme and topic, it’s *very* similar to Subject to Change, which mostly makes me grateful that we published first. We also don’t reference Apple *nea

I am speaking at UI13 in a couple of weeks, and have been mulling on what I should talk about. I’ve decided on a talk tentatively titled “16 Challenging Steps to Becoming a Customer-Experience-Driven Organization.” The point being,

Something I hadn’t realized until now is that Jules et Jim (perhaps my favorite Truffaut film) has been on my Tivo for two years now (don’t ask). I first saw the film in college, and what I remembered most was Oskar Werner’s remarka

While on family leave, I’m looking for things to watch and listen to, since I often have my hands full and cannot read. TiVo is moderately helpful, but I’m finding I need more, so I’ve been poking around looking for interesting thin

Among the challenging decisions new parents must make is the name of their child. It’s a lifetime commitment, and not something to be taken lightly. We very quickly settled on his middle name, Joseph. It’s my dad and brothers’ middl

(I started writing this before the birth of our son. So the timing is a little off) This weekend I devoured Reading Comics, a book of comics criticism by Douglas Wolk. (Thank goodness for the library — I would have felt like a schmuck had I pai

This morning, nearly 2 weeks before he was due, our son was born. (He doesn’t have a name yet (we’re still deciding), so we’re calling him Baby. We may still call him Razputin, his in utero name.) Stacy amazed the staff with the sp

Over the past couple of years, I’ve been fascinated by the ascension of TED as a media brand. TED began in 1984, and for the longest time was an exclusive confab for the smarterati, overseen by its host, curator, and Buddha-figure, Richard Saul