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Imagine sitting at a computer and controlling the physical operations of a building that's located miles away. Like something out of a James Bond movie, you can unlock/lock and open/close doors, adjust the temperature in the building control the building's security, and even adjust air pressure in the building; all at the push of a button. Control Installations of Iowa (CP3) does just that. By engineering a graphical user interface based off a building blueprints, employees at CI3 monitor and control their client's buildings on a daily basis.

To do this, CI3 uses NetOp Remote Control for immediate resolutions to their clients support calls. "Before NetOp we could only handle 2 to 3 service calls a day. With NetOp, we can handle 12-15 calls a day. We actually get less repeat calls because the issues get resolved immediately", Brian Aller, operations manager for CI3, explains.

With NetOp, CI3 can easily reach any Windows, Mc OS X, Linux, Sun Solaris, CE device or legacy OS/2 and DOS PC from a desktop, Pocket PC, Internet Browser, or even a USB Flash Drive, to take control of their customers' buildings. Whether an emergency or a simple adjustment, NetOp enables Aller to resolve issues immediately from the comfort of his office. "One of our customers has an inflated building; an air filled football dome," Aller continues. "They called us once when a tornado was approaching the building. With NetOp, we were able to increase the air pressure in the dome to prevent it from collapsing due to the tornado."

 For CI3, security is a very important issue when remotely controlling their customers' building automations. "Most of our customers are security oriented. So it's a major issue to them when they allow us to remotely access their machines", Aller says. "We've had great response from IT departments to NetOp's ability to change the port number, extensive password protection, and encryption. It's passed almost every IT department we've dealt with."

By using NetOp to remotely troubleshoot and assist their clients, CI3 has been able to save a substantial amount of money. "NetOp's made a sizeable impact on us financially," Aller explains. "When you're talking service calls being upwards of $10 an hour for a technician and reducing those calls from three hours to a half an hour, that's several hundred dollars saved every call."

"NetOp has cup my programming time down. It's eliminated my travel for late service calls, that used to be middle of the night nightmares," Eric Strader, senior software specialist at CI3, explains. Now it takes me 15 minutes. I wake up, go to my computer, connect to the site fix whatever may be wrong or diagnose it and go back to bed."

Thanks to NetOp, CI3 increased their number of calls resolved per day, decreased the amount of time spent on each call, saved thousands of dollars in travel expenses, and increased the number of clients they can serve. NetOp is a fabulous product that works well with cross platforms. We would highly recommend it to service and support us", Aller states.

For more information on NetOp or to download a free evaluation copy, please visit: www.CrossTecCorp.com

Click here for more information on NetOp