Digital Edition

SYS-CON.TV
FinTech’s Performance and User Experience | @DevOpsSummit #Agile #FinTech #WebPerf
Financial service providers have to take performance as seriously as their counterparts in the ecommerce or media industries

FinTech's Performance and User Experience
By Craig Lowell

In Michael Lewis’s 2013 best-seller Flash Boys, in which he takes a deep dive into the world of high-speed trading, he reveals how certain financial insiders had managed to game the system by reducing latency as much as possible in order to get an advantage over their competitors. Lewis showed how a fiberoptic connection that is just a millisecond or two faster than someone else’s can allow automated trading software to conduct transactions at the lowest possible prices. For the user (or machine) that had just the tiniest increase in latency, a stock price would appear on screen, but by the time the command to purchase it was received, the offering would no longer be available.

While high-speed trading represents an extreme case, and that level of optimization isn’t quite as big of a deal for the vast majority of market transactions, it underscores the challenge faced by all DevOps professionals in the financial services industry. Consumers across industries already have very little tolerance for poor performance, but their patience becomes even thinner when opportunities for financial gain are at stake. A few milliseconds usually won’t make much of a difference, but once the performance threshold is breached and customers’ portfolios are being negatively impacted, the backlash is going to be severe.

Therefore, it goes without saying that financial service providers have to take performance just as seriously – if not more so – as their counterparts in the ecommerce or media industries. This includes everyday omnichannel banking services such as transferring funds or checking balances, but is even more imperative for online trading vendors, who must also factor in the ever-changing nature of the worldwide markets.

Such is the case for GAIN Capital, a financial services firm which runs a public trading platform on web infrastructure around the world that allows users to buy and sell stocks across different international markets. Because GAIN Capital operates as a SaaS provider connecting consumers to the financial markets, they cannot afford to be a performance bottleneck. And due to their emphasis on markets where digital experience monitoring can be difficult, such as China and Singapore, GAIN has an even greater challenge to deliver an optimized digital experience to their customers.

The complex nature of GAIN’s trading platform requires streaming HTTP service and their rest API to deliver real-time stock prices and updates, which means that they must run constant synthetic tests of those components through complex scripting scenarios, as well as detect and resolve any problems that arise in a matter of minutes.

GAIN Capital must also be able to collect this data from remote geographies in order to best emulate the kind of user experience that an end user would have when trying to conduct business on the financial markets in China, Singapore, the U.S., or anywhere else around the world. That means having optimized connections to both the market data, as well as the end users who are accessing GAIN’s trading platform, and being able to detect performance issues on either their own internal servers, or on the infrastructure components within their architecture, such as DNS and CDN providers in those given regions. After all, consumers don’t care if a problem lies with one of GAIN Capital’s servers or with a third-party vendor; they just want to be able to conduct their transactions in a timely manner.

At the end of the day, financial service providers have a lot on their plate considering that they must provide the best possible digital experiences across many different locations, while also dealing with the limits imposed on them by the requisite security measures that must accompany any connections in which consumers’ private and sensitive data is being transmitted. Failure to do so will impact not only their own revenue streams, but those of their customers’ as well – and by extension, their own brand and reputation.

The post FinTech’s Performance and User Experience appeared first on Catchpoint's Blog - Web Performance Monitoring.

Read the original blog entry...

About Mehdi Daoudi
Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.



ADS BY GOOGLE
Subscribe to the World's Most Powerful Newsletters

ADS BY GOOGLE

At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with exp...
Every organization is facing their own Digital Transformation as they attempt to stay ahead of the c...
Most modern computer languages embed a lot of metadata in their application. We show how this goldmi...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the U...
Moving to Azure is the path to digital transformation, but not every journey is effective. Organizat...
Data center, on-premise, public-cloud, private-cloud, multi-cloud, hybrid-cloud, IoT, AI, edge, SaaS...
DevOps has long focused on reinventing the SDLC (e.g. with CI/CD, ARA, pipeline automation etc.), wh...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures....
Intel is an American multinational corporation and technology company headquartered in Santa Clara, ...
Now is the time for a truly global DX event, to bring together the leading minds from the technology...
Artifex Software began 25-years ago with Ghostscript, a page description language (PDL) interpreter ...
On-premise or off, you have powerful tools available to maximize the value of your infrastructure an...
In an age of borderless networks, security for the cloud and security for the corporate network can ...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with exp...
As the digitization of business accelerates the move of critical applications and content to the clo...
In today's always-on world, customer expectations have changed. Competitive differentiation is deliv...
Blockchain has shifted from hype to reality across many industries including Financial Services, Sup...
Concerns about security, downtime and latency, budgets, and general unfamiliarity with cloud technol...
In very short order, the term "Blockchain" has lost an incredible amount of meaning. With too many j...
Cloud Storage 2.0 has brought many innovations, including the availability of cloud storage services...