Most Read This Week
Finding Harmony Between Business & Applications & Infrastructure Teams
In summary, no one plans to fail, they just fail to plan
By: Michael Thompson
May. 18, 2014 03:00 PM
In many companies, the business leadership team, the application team and the infrastructure team are all different entities. And while they are all very dependent on each other in many ways, often organizational goals and alignment can be very different for each team.
For example, business leaders want maximum business results with minimum cost or investment. As a result, this often applies pressure on IT to squeeze more and more out while continually trying to reduce costs. Application teams generally care primarily about the applications, which are directly linked to the business results, but are also very dependent on the infrastructure team. The infrastructure is often at the bottom of the heap, critical for application success, but primarily viewed by business leaders as a "cost center" where the business value provided can be hard to directly link to individual expenses (until something breaks, that is).
However, while there are some natural drivers for conflict between the teams, there should be an even stronger motivation for joint success. That said, the ability to get past the friction points to really find harmony between these groups often takes a concerted effort to design an approach that works for everyone and results in the maximum business results for the right level of investment.
By starting out with that goal in mind, there are three "easy" steps that can help make sure that these groups work together for mutual success:
Step 1: Plan Together
The ability to agree on tradeoffs up front can optimize existing resources across teams and ensure everyone buys in. Obviously the service level agreement (SLA) is the most common form of agreement across teams and can represent a great approach for reaching a common goal, especially if it is done holistically as part of an overall discussion for aligning staffing and resources with business objectives.
Step 2: Share a Common View of Reality
Step 3: Plan for When Things Go Wrong
In summary, no one plans to fail, they just fail to plan. That old adage clearly applies to the concept of business leadership, application and infrastructure teams working together. A few relatively easy steps taken can help make sure these teams work together to prevent problems and at the same time ensure they are ready to minimize the impacts if a problem does occur.
Reader Feedback: Page 1 of 1
Subscribe to the World's Most Powerful Newsletters
Today's Top Reads