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Improving the Productivity of Knowledge Workers
Importance of automated content classification
May. 18, 2012 11:45 AM
What Is Content Classification
Taxonomy is the hierarchical representation of topics of interest. For example, a basic taxonomy might consist of a class called "Transport," which might have subclasses "Air Transport" and "Land Transport." Then "Land Transport" might in turn have subclasses "Bus" and "Car." This hierarchy means that a "Car" is a type of "Land Transport," and is also a type of "Transport."
Ontology defines the relationships between the topics of interest.
Content classification is the process of analyzing a document and adding metadata 'tags' that describe that document that is sourced from a taxonomy or other form of controlled vocabulary.
Content Classification in Enterprises
As evident enterprises needed to augment their knowledge workers with insights that go beyond their human expertise, so that they find and analyze the topics of interest and enrich them further for end customers.
One of the typical applications of content classification usage in enterprise is how the enterprises analyze the warranty and customer complaints towards improving the product quality.
The following are the some of the players and their products that support content classification. Adopting these products and similar ones will help the enterprises to best utilize the potential of their information workers, while improving their productivity and reducing the manual work. This will also facilitate the enterprises to keep their core knowledge inside automated business rule processing machines than with the human intelligence.
Smartlogic Semaphore Content Intelligence Platform
Semaphore consists of four core modules:
Using the above core modules, Semaphore is an enterprise semantic platform that uniquely captures an organization‘s subjects and topics into a taxonomy or ontology [model] and enhances traditional information management systems like search, content management and business workflow engines by adding advanced content classification, metadata enrichment, and navigation capabilities to deliver a more complete enterprise information management experience.
Additional information about the product can be obtained from their website: http://www.smartlogic.com/home/products/products-overview.
IBM ECM - Classification Module
Much like the Smartlogic Platform, IBM Classification Module has the following core components.
The Taxonomy Proposer, which is installed with the Classification Workbench, allows you to discover new categories in an uncategorized or partially categorized body of documents. The Taxonomy Proposer uses custom clustering algorithms to analyze and group similar documents to help you to create a taxonomy for your content.
Typical of any IBM product, we get a lot of redbooks and materials available to go deep into this. Further information can be found at the IBM Website: http://www-01.ibm.com/software/ecm/content-classification/
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