To learn more about HostMySite.com, go to: http://www.HostMySite.com

A Google search for 'hosted business software' returns a hulking 32,300 products, yet the average hosting company supports fewer than 40. But if your website requires one of the 32,300 online software products not supported by your host you're likely to spend a ton of money only to be left out in the cold.

The problem is that the thousands of products don't make the cut and are hard to use without help from the folks running the servers. If you have a website you're familiar with 'unsupported items', and the linked frustrations. The 'unsupported' attitude forces you to use stock solutions or risk hosting on your own. Stock software chokes innovation and drives commoditization, while flying solo on hosting is technically debilitating. Yet hosts plod on with tired service models.

This short sightedness leaves millions of dollars on the table. Consider the fledgling online business owner. They lack expertise, yet sink thousands of dollars into building their dreams. But how many quit after tangling with the 'not my problem' syndrome? The money they'd have spent on marketing, transaction fees, bandwidth, shipping, up-sells, cross-sells, Web design, etc., stayed right where it has always been-in the bank.

Online software vendors suffer as well, contending with both development and support burdens. With so many hosts refusing to service '3rd party applications,' vendors must host internally or suffer plodding responses, indifference, and frustration associated with outsourcing. A suitable hosting partner could easily lower the vendors costs and raise their productivity by limiting tedious post sale support and infrastructure problems.

HostMySite shocks customers with a bold solution to the problem. Rather than listing supported products, HostMySite topples convention with unlimited 'best effort' support for any product under the sun. If it goes online, HostMySite will help. Many hosts cringe at offering this level of service, because it's difficult to control costs and it creates an environment where customers call you first for assistance. But the upside is huge.

Ecstatic customers create a flood of word-of-mouth business. This lowers advertising cost and reduces churn. Customers are spoiled by the service and become 'un-switchable'. The odd customer that leaves for price usually returns. In this commoditized industry, HostMySite has never had to lower prices yet has grown an astounding 573% in 3 years. These stats landed them the 190 spot on Inc.500 Magazine's list of the 500 fastest growing privately held companies.

Managing the volume generated by this radical service approach is the trick. HostMySite pulls it off by focusing on quality hiring, training, employee empowerment, and a 'customer first' mentality. To be considered, an applicant must be a computer science graduate or have extensive industry experience, and pass a multi-part interview that focuses heavily on personality. Even though HostMySite is a multi-million dollar company hosting over 40 thousand websites, the owners still interview every candidate.

Once accepted candidates endure an intensive 30-day training period including 2 weeks of classroom training and 2 weeks of supervised email and chat support. At the end of each phase employees must pass an exam. Working 30 tickets a day, each tech deals with at least 300 issues before ever speaking with a customer unassisted. This intense training allows HostMySite to perform at a rate of 32 thousand phone calls per quarter with an average hold time of 8 seconds, and an average phone support resolution time of less than 6 minutes.

During training employees are drilled on guiding principles that promote 'The Pillars of Service', which embody HostMySite's service philosophy. Employees have infinite flexibility to resolve issues provided the resolution is in the spirit of the Pillars. HostMySite frowns on bureaucracy and empowers staff to do what is in the customer's best interest. Any of the 40 thousand website owners will tell you the system works.

Call HostMySite when you are ready for a solution that will save you time, energy and money.

HostMySite.com
260 Chapman Road
Newark, DE 19702
1-800-894-4678
www.HostMySite.com

To learn more about HostMySite.com, go to: http://www.HostMySite.com